Menu Icon

Available Training Rooms


Course Details

  • Course Overview
  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus

In this highly interactive On Demand Learning (ODL) course, participants learn concepts that will build the foundation necessary to develop and administer applications in BMC Remedy AR System 8.0. This course introduces AR System architecture, terminology, and base concepts and functions. Participants learn how to navigate BMC Remedy Mid Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments. In addition to the online course content, participants are given access to a remote lab environment where they can practice concepts such as creating forms, fields, and workflow objects in order to begin to experience the power of AR System. ALERT: Successful completion of this course is a prerequisite for the BMC Remedy AR System 8.0: Foundation – Part 2 course. ALERT: From the date of registration confirmation, you have 90 days of access to the core educational content, and 5 consecutive days of your choosing to access the remote lab environment. During the 5-consecutive-day period, you can work at your own pace through the lab exercises and associated Web-based education content within the remote environment, freely explore, and complete optional activities that supplement the core lab exercises. ALERT: On Demand Learning (ODL) courses do not include access to an instructor or education representative. Should you find a course concept or lab procedure to be challenging, several self- help tools (such as instructions for accessing and using the remote lab environment and troubleshooting tips) are included within the course content.

  • Explain the architecture of AR System
  • List the advantages of using AR System
  • Use BMC Remedy Mid Tier to access AR System applications
  • Explain user preference settings in AR System
  • Access and use forms in AR System
  • Identify AR System Notifications
  • Navigate Approval Central
  • Use basic and advanced search options in AR System
  • Explore BMC Remedy Developer Studio
  • Create and use forms and fields in AR System
  • Utilize workflow in AR System
  • Describe the need for access control in AR System
  • Create users and groups in AR System
  • Explain access control permissions for forms, fields, and workflow
  • Describe various out-of-the-box applications created by using AR System
User knowledge of the Microsoft Windows Graphical User Interface (GUI)


  • Maintain and configure the BMC Remedy AR System server
  • Modify existing workflow or build additional workflow on a limited basis


  • Design, test, deploy, and troubleshoot BMC Remedy AR System applications as determined by the assessed needs of a business


  • Oversee the usage and implementation of BMC Remedy AR System applications, as well as those that use the solution
  • Functional manager, line-of-business manager, or supervisor

Accreditations and Certifications

BMC Education Services offers an Accreditation for BMC Atrium CMDB.  Accreditations and Certifications give individuals the confidence that their skills are current, meet BMC standards, and that the individual can be identified as one of the elite resources in the industry.

The benefits for pursuing accreditation or certification include providing solid product foundation to your IT organization for a positive impact on ROI, accelerating professional development and improving productivity.


  • Introducing the fictitious customer Venizyne
  • Understanding the AR System architecture
  • Understanding AR System business roles
  • Summarizing AR System concepts


  • Using BMC Remedy Mid Tier
  • Exploring user preference settings
  • Accessing forms in AR System


  • Working with Notifications and Approval Central
  • Using Basic and Advanced Search
  • Creating Reports in AR System


  • AR System application components
  • Exploring BMC Remedy Developer Studio
  • Using forms in AR System
  • Using fields in AR System
  • Using workflow in AR System


  • Understanding access control in AR System
  • Understanding users and groups
  • Creating groups in AR System
  • Creating users in AR System


  • Understanding various out-of-the-box applications
  • Overview of ITSM
  • Overview of CMDB



Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus


The highest standard, The happiest learners

Our Enterprise Clients


  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
  • 10+ years of Training Expertise
  • Certified instructors with industry standard experience
  • Tailor made training available
  • 6+ training Locations
  • 100000 + professional trained
  • Customer Satisfaction
  • Reliable and Most cost effective Training

Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

Other Related Courses

Related courses will be updated soon...