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  • BMC Remedyforce: Incident Management and Problem Management (WBT)

Available Training Rooms

  • PRIVATE BATCH
  • PUBLIC PROGRAM
  • ON DEMAND
  • BLENDED

Course Details

The BMC Remedyforce: Incident Management & Problem Management online course is designed for BMC Remedyforce administrators and helpdesk staff. This self-paced course introduces participants to features and functionality of the Remedyforce Incident Console, Task Console, and Problem Console. Participants will learn important concepts and processes for managing incidents and problems, and will leave the course with an understanding of how to use BMC Remedyforce to effectively create, manage, and work with incidents, tasks, broadcasts, and Problem records.

Audience

  • Developers
  • System Analyst
  • QA Tester
  • Business Analyst

Public Program Schedule

There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning
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The highest standard, The happiest learners

Anirban Chatterjee
Manager (Global Projects & Pilot Desk) | HSBC Operations

Special thanks to you for suggesting such a brilliant trainer Raja Gopalan for DevOps. It was a well tailored course as per our requirement. We all simply enjoyed the sessions and definitely looking forward towards a long term engagement.

Ikram
Veritas

Really appreciate your efforts behind making this training a big success, especially considering the diverse levels of participant expertise on the subject. The participants have provided great feedback around the training

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