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Available Training Rooms

  • PRIVATE BATCH
  • PUBLIC PROGRAM
  • ON DEMAND
  • BLENDED

Course Details

  • Course Overview
  • Key Roles
  • Course Objectives
  • Prerequisites
  • Syllabus

In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.

Users

  • Use BMC Remedy Change Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Change Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Change Management
  • Modify existing workflow or building additional workflow after extensive analysis

  • Describe the BMC Best Practice Flow for Change Management
  • Describe the BMC Best Practice Flow for Release Management
  • List the steps in the lifecycle of change requests
  • List the steps in the lifecycle of release requests
  • Identify the Change Management roles
  • Identify the Release Management roles
  • Identify the Social Collaboration tools
  • Use the Overview Console
  • Use the Requester Console
  • Log in to ITSM and customize the Home page 
  • Navigate the Change Management Console
  • Create, assign, approve, and close change requests
  • Create and manage tasks for change requests
  • Navigate the Release Management Console
  • Create, assign, approve, and close release requests
  • Create and manage activities for release requests
  • Search for change requests and release requests
  • Create reports using business metrics
  • Define custom report queries
  • Identify flashboards (KPIs)
  • Modify user profiles
  • Open and modify application preferences
  • Create and view broadcasts and reminders
  • User knowledge of Microsoft Windows graphical user interface (GUI)

1. INTRODUCTION TO CHANGE MANAGEMENT

  • Identifying ITSM Applications
  • Change and Release Management Roles
  • Change Management Process and Lifecycle
  • Release Management Process

2. NAVIGATING THE CONSOLES

  • Accessing the Applications
  • Navigating the Change Management Console
  • Navigating the Release Management Console
  • Social Networking Overview

3. OVERVIEW AND REQUESTER CONSOLES

  • Overview Console
  • Requester Console

4. CREATING CHANGE REQUESTS

  • Change Procedures Overview
  • Creating Change Requests
  • Assigning Change Requests

5. PLANNING AND APPROVING CHANGES

  • Change Procedures Overview
  • Planning a Change Request
  • Approving a Change Request

6. PROCESSING CHANGE REQUESTS

  • Change Procedures Overview
  • Searching for Change Requests
  • Working with Tasks
  • Processing and Closing Changes

7. WORKING WITH RELEASES

  • Release Procedures and Lifecycle Overview
  • Creating a Release
  • Working with Activities
  • Processing and Closing Releases

8. USING COMMON FEATURES

  • Working with Reports and Flashboards
  • Supplemental Features

COURSE ASSESSMENT

Audience

  • DEVELOPER
  • SYSTEM ANALYST
  • QA TESTER
  • BUSINESS ANALYST

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

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FAQ

  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
  • 10+ years of Training Expertise
  • Certified instructors with industry standard experience
  • Tailor made training available
  • 6+ training Locations
  • 100000 + professional trained
  • Customer Satisfaction
  • Reliable and Most cost effective Training

Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at info@rpsconsulting.in for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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