Menu Icon

Available Training Rooms

  • PRIVATE BATCH
  • PUBLIC PROGRAM
  • ON DEMAND
  • BLENDED

Course Details

  • Course Overview
  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus

This course provides BMC Remedy IT Service Management 8.0 application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy IT Service Management 8.0 applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy IT Service Management 8.0 applications to support the corresponding business processes.

  • Describe ITSM application usage processes and roles
  • Review online documentation portal
  • Identify ITSM architecture components
  • Create and configure companies, locations, and organizations
  • Create and configure support groups and people records
  • Define assignments
  • Use the Data Management Job Console
  • Administer the Assignment Engine, Approval Server, and Task Management System
  • Identify social media integrations
  • Explain significance and purpose of BMC Remedy ITSM Process Designer 8.3.03

Prerequisites

  • BMC Remedy AR System 8.0: Foundation - Part 1 (ODL)
  • BMC Remedy Change Management 8.0: Using (WBT)
  • BMC Remedy Asset Management 8.0: Using (WBT)
  • BMC Remedy IT Service Management 8.0: Administering - Part 1 (WBT)
  • BMC Remedy Service Desk 8.0: Using (WBT)

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

1. COURSE OVERVIEW

2. APPLICATION USERS AND APPLICATION ADMINISTRATORS

  • Application User’s Perspective
  • Application Administrator’s Perspective
  • Online Documentation Portal

3. FOUNDATION DATA

  •  Companies, Organization, and Locations
  •  Support Groups and People
  •  Data Management Tool
  •  Categorizations
  •  Assignment

4. CONFIGURING THE REQUESTER CONSOLE

  •  Guest User
  •  Permission Groups

5. SOCIAL COLLABORATION

  •  BMC Chat
  •  Twitter
  •  RSS Feeds

6. NOTIFICATIONS

  •  Individual Notifications
  •  Group Notifications
  •  Inbound Email

7. DEFINE FORM BEHAVIOR

  •  Form Views
  •  Behavior Rules
  •  BMC Atrium Service Context

8. INCIDENT MANAGEMENT FILL-IN AIDS

  •  Incident Templates
  •  Incident Scripts
  •  Incident Decision Trees

9. CHANGE AND RELEASE TEMPLATES

  •  Change Templates
  •  Release Templates
  •  Activities

10. TASK MANAGEMENT SYSTEMS

  •  Task Management System
  •  TMS Configuration

11. CHANGE AND RELEASE MANAGEMENT APPROVAL

  •  Approval Process
  •  Approval Mapping

12. CHANGE RISK AND ADVANCED CHANGE OPTIONS

  •  Determine Risk
  •  Change Life cycle
  •  Change Calendar
  •  Custom Change Process Flows

13. ASSET MANAGEMENT LICENSING AND APPROVALS

  •  Software Licenses and Contracts
  •  Approvals and Notifications

14. ASSET MANAGEMENT CIS AND FINANCIALS

  •  CI Functionality
  •  Financials

15. OVERLAYS

  •  Purpose
  •  Considerations
  •  Preserving ITSM Customization

16. HUB AND SPOKE  

  •  Purpose
  •  Considerations

Audience

  • DEVELOPER
  • SYSTEM ANALYST
  • QA TESTER
  • BUSINESS ANALYST

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus

Download

The highest standard, The happiest learners

Our Enterprise Clients

FAQ

  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
  • 10+ years of Training Expertise
  • Certified instructors with industry standard experience
  • Tailor made training available
  • 6+ training Locations
  • 100000 + professional trained
  • Customer Satisfaction
  • Reliable and Most cost effective Training

Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at info@rpsconsulting.in for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

Other Related Courses

Related courses will be updated soon...
123movies