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Course Details

  • Course Overview
  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus

The BMC Remedy IT Service Management 8.1: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1, using examples and quizzes to ensure that the experienced 8.0 users gain the knowledge necessary for 8.1 proficiency. In addition, some new features in BMC Atrium Core 8.1 and BMC Remedy AR System 8.1 are also covered in this course.

  • Describe the simplified installation procedure for BMC Remedy ITSM Suite 8.1
  • Define and describe IPv6
  • Identify the need for a move from IPv4 to IPv6
  • Describe the extended scope of data loading in ITSM to include services and service relationships
  • Identify the updates to the multi tenancy model
  • List the new ITSM calendar (Next-Generation calendar) configuration steps
  • Describe the email-based approval for the ITSM applications
  • Learn how to configure the AR System Email HTML template
  • Identify the Standard Rules Editor and Precedence Set Editor user interfaces enhancements
  • Describe the new simplified user interface for Atrium Single Sign-On v8.1
  • Identify the updates around Atrium Integrator and Atrium Integration Engine
  • Identify enhancements to overlays – Granular Overlays
  • Identify updates to BMC Remedy Migrator and RTF

Required Prerequisites

  • BMC Remedy IT Service Management 8.0: Administering – Part 2

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

1. COURSE INTRODUCTION

  • ITSM 8.1 improvements:
    • Next-Generation calendar
    • Email-based approval
    • ITSM usability improvements
  • Simpler configuration of Atrium SSO and Reconciliation Engine
  • Simplified Installers
  • Enhanced Overlays

 2. BMC REMEDY ITSM SUITE 8.1 ENHANCEMENTS

  • Simplified installation
  • Simplified product choices in Remedy ARS Installer
  • IPv6 enablement
  • Multi tenancy model updates
  • Email-based approval for ITSM applications
  • New ITSM Calendar configuration considerations

3. ATRIUM CORE 8.1 ENHANCEMENTS

  • Standard Rules Editor and Precedence Set
  • Editor user interfaces enhancements
  • New simplified user interface for Atrium Single Sign-On v8.1
  • Atrium Core 8.1 Atrium Integrator
  • Atrium Integration Engine – End of Life

4. BMC REMEDY ACTION REQUEST SYSTEM 8.1 ENHANCEMENTS

  • Overlays enhancements (granular overlays)
  • BMC Remedy Mid-Tier, BMC Remedy Migrator, and RTF updates

Audience

  • DEVELOPER
  • SYSTEM ANALYST
  • QA TESTER
  • BUSINESS ANALYST

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

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FAQ

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  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
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  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
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Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at info@rpsconsulting.in for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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