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Course Details

  • Course Overview
  • Course Objectives
  • Key Roles
  • Syllabus

This course provides BMC Remedy IT Service Management administrators with the concepts and skills needed to incorporate best practices when installing and configuring Process Designer. This course gives participants an overview of the Process Designer architecture and installation process, and reviews how to create, edit, and deploy Process Designer processes. Additionally, participants will learn basic guidelines for implementing processes in SRM and ITSM.

  • Explain Process Designer architecture
  • Install Process Designer for use in out-of-the-box ITSM applications
  • Create, edit, view, and deploy processes
  • Implement processes in SRM
  • Attach processes to SRD
  • Describe how Process Designer integrates into incident, problem, change, and work order fulfillment requests


  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable


  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable


  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

Module 1: Overview and Concepts

  • Explain ITSM Process Designer architecture
  • Describe how Process Designer components work together to give intelligent and interactive process control to ITSM applications
  • Review use-case examples
  • Provide a technical overview of how to create, deploy, link and use a process in a service request
  • Explore Process Designer capabilities in finer detail

Module 2: Installation

  • Explain how to determine compatibility
  • Demonstrate the end-to-end installation process for Process Designer
  • Explain how to troubleshoot issues
  • Provide best practices in configuring the server side ARID plug-in
  • Advise on maintaining and archiving Process Designer data records

Module 3: Creating and Editing Processes with the Designer Client

  • Launch the client
  • Create process templates
  • Maintain process templates
  • Gain knowledge of advanced process logic
  • Configure supporting data

Module 4: Implementing Processes with SRM

  • Create, attach, and use Process Designer processes with SRM
  • Explain the functionality and use of specific automated process actions with SRM
  • Demonstrate use cases illustrating how Process Designer can be used to extend the SRM experience
  • Demonstrate the interactive integration objects that an end user will encounter

Module 5: Process Designer Integration with ITSM

  • Review how Process Designer works with ITSM applications
  • Review criteria for selecting Process Designer processes for ITSM requests
  • Use task actions
  • Use Process Designer Wizard to get user input, eliminating need for Remedy development or customization
  • Review the Process Designer graphical display for requests
  • Explain the steps for implementing Designer process in ITSM



Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

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  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
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Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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