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Available Training Rooms

  • PRIVATE BATCH
  • PUBLIC PROGRAM
  • ON DEMAND
  • BLENDED

Course Details

  • Course Overview
  • Key Roles
  • Course Objectives
  • Prerequisites
  • Syllabus

The BMC Remedy Knowledge Management 8.0 solution provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily BMC Remedy Incident Management and BMC Remedy Problem Management. The BMC Remedy Knowledge Management 8.0: Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using the BMC Remedy Knowledge Management 8.0 application.

Users

Knowledge Users

  • Create and update articles
  • Move articles to one of the review statuses

Knowledge Viewers

  • View articles of the companies for which access is provided

Knowledge Submitters

  • Create articles and update them while they are in the In Progress status

Knowledge Administrators

  • Access, update, and cancel articles
  • View articles that are assigned to others
  • Change Assignee

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Knowledge Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Knowledge Management
  • Modify existing workflow or building additional workflow after extensive analysis
  • Identify benefits of effective knowledge management
  • Identify knowledge management best practices
  • Identify BMC Remedy Knowledge Management features and benefits
  • Describe BMC Remedy Knowledge Management architecture
  • Discuss the integration of BMC Remedy Knowledge Management with the BMC Remedy AR System server
  • Describe the BMC Remedy Knowledge Management article lifecycle and workflow
  • Identify various types of knowledge articles
  • Identify various user types and roles related to BMC Remedy Knowledge Management
  • Explain how to access the Knowledge Management Console
  • Describe various functional areas of the Knowledge Management Console
  • Describe how to create and view broadcasts
  • Explain how to apply custom settings in the Knowledge Management Console
  • Explain how to create and edit knowledge articles
  • Explain how to search for knowledge articles
  • Describe how to use the knowledge article functional areas for effective knowledge management
  • Describe how to generate predefined and custom reports
  • User knowledge of Microsoft Windows graphical user interface (GUI)

1. KNOWLEDGE MANAGEMENT: OVERVIEW

  • Introduction to knowledge management
  • Introduction to BMC Remedy Knowledge Management
  • BMC Remedy Knowledge Management architecture
  • Online documentation and community improvements

2. DESCRIBING KNOWLEDGE ARTICLES

  • BMC Remedy Knowledge Management article lifecycle
  • BMC Remedy Knowledge Management article workflow

3. NAVIGATING BMC REMEDY KNOWLEDGE MANAGEMENT

  • BMC Remedy Knowledge Management Console
  • Custom settings

4. CREATING AND SEARCHING FOR KNOWLEDGE ARTICLES

  • Creating and editing knowledge articles
  • Creating decision trees
  • Searching for knowledge articles

5. WORKING WITH KNOWLEDGE ARTICLES

  • Managing update requests, relationships, feedback, and assignment
  • Managing article visibility, revisions, history, and authoring notes
  • Working with the Functions section
  • Working with reports

Audience

  • DEVELOPER
  • SYSTEM ANALYST
  • QA TESTER
  • BUSINESS ANALYST

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

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FAQ

  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
  • 10+ years of Training Expertise
  • Certified instructors with industry standard experience
  • Tailor made training available
  • 6+ training Locations
  • 100000 + professional trained
  • Customer Satisfaction
  • Reliable and Most cost effective Training

Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at info@rpsconsulting.in for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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