Menu Icon

Available Training Rooms


Course Details

  • Course Overview
  • Skills Gained
  • Who Can Benefit
  • Prerequisites
  • Syllabus

The Symantec Endpoint Protection 12.1: Maintain and Troubleshoot course is designed for the IT security management professional tasked with administering, monitoring, and troubleshooting Symantec Endpoint Protection 12.1. Students learn how to troubleshoot and upgrade to Symantec Endpoint Protection 12.1, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, protection technologies and network threat protection. The class also covers how to follow Symantec best practices for troubleshooting and remediating a virus outbreak, performing advanced monitoring using IT Analytics, and providing solutions to Symantec Endpoint Protection 12.1 case studies. This course includes practical hands-on exercises that enable you to test your new skills and begin to use those skills in a working environment.

Monitor client-to-SEPM communication.
Maintain a Symantec Endpoint Protection environment.
Upgrade the Symantec Endpoint Protection environment.
Monitor and troubleshoot a Symantec Endpoint Protection environment.
Monitor and troubleshoot SEPM and client content delivery.
Monitor and troubleshoot protection technologies.
Use best practices when creating Application and Device Control and Firewall rules.
Use best practices when troubleshooting and remediating a virus outbreak.
Use IT Analytics to generate comprehensive reports from Symantec Endpoint Protection
Provide solutions to Symantec Endpoint Protection 12.1 case studies
This course is for network managers, re-sellers, systems administrators, client security administrators, systems professionals, and consultants who are charged with the installation, configuration, and day-to-day management of Symantec Endpoint Protection in a variety of network environments, and who are responsible for troubleshooting and tuning the performance of this product in the enterprise environment.
You must have attended Symantec Endpoint Protection 12.1: Administration course or have equivalent experience


Course overview
The classroom lab environment

Monitoring Client-to-SEPM Communication

Introducing client-to-SEPM communication
Examining client-to-SEPM communication
Monitoring communication
Using basic troubleshooting and other monitoring tools to troubleshoot communication

Maintaining the Symantec Endpoint Protection Environment

Identifying critical SEP 12.1 services and processes
Checking client status
Using the Symantec Endpoint Protection Support Tool
Managing administrators
Reporting and notifications

Managing and Troubleshooting the SEPM

Managing the SEPM
Managing and troubleshooting the database
Configuring SEP 12.1 clients to use secure socket layer (SSL) communication

Monitoring and Troubleshooting Content Distribution

Describing LiveUpdate sources: Review
Examining a LiveUpdate session
Downloading full or xdelta packages
Determining LiveUpdate status and examining logs
SEP 12.1 LiveUpdate client management
Managing and monitoring group update providers (GUPs)

Maintaining and Troubleshooting Clients

Client Deployment Wizard optimizations
Upgrading Symantec Endpoint Protection clients
Troubleshooting client installation failures
Performing client management
Enabling Symantec Endpoint Protect ion debug logs
Troubleshooting SEP 12.1 Mac clients

Monitoring and Troubleshooting Protection Technologies

Managing protection technologies
Preventing false positives
Identifying false positives
Introducing Windows software trace preprocessor (WPP)

Monitoring and Troubleshooting Network Threat Protection

Application control best practices
Application and device control use cases
Application and device control reports and logs
Firewall use cases

Best Practices for Troubleshooting and Remediating a Virus Outbreak

Best practices for troubleshooting and remediating viruses
Managing rapid release definitions

Performing Advanced Monitoring using IT Analytics

Introducing IT Analytics
Hardware and software requirements
Describing how IT Analytics works
About installing IT Analytics

Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies

Evaluating a legacy environment for upgrade
Redesigning a Symantec Endpoint Protection 11.x environment


  • Security Administrators
  • Network Managers
  • System Administrators

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus


The highest standard, The happiest learners

Our Enterprise Clients


  • What is the Symantec Certification Program?
  • What is the benefit of becoming Symantec Certified?
  • How does a live-online class differ from a standard classroom delivery ?
  • What time do classes begin ?
  • Who will be my trainer?
  • How do I pay?
  • What are your cancellation & refund policy?

The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, multiple-choice exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently implement, administer, and maintain their data protection, high availability, and security environments utilizing Symantec solutions. Successful completion of the programs’ current requirements will result in the achievement and reward of either a Symantec Certified Specialist (SCS) or Symantec Certified Professional (SCP) certificate.

Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment. Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read about the benefits of Certification for an Individual and Employer.

Our live online classes are conducted in the same manner as our classroom classes, using the same manuals and lab equipment. Just as in our classroom classes, each online student is assigned a set of remote lab equipment including an ESXi host and various pre-configured Virtual machines, as the specific class they are attending requires. The students connect to the lab environment using Microsoft’s Remote Display Protocol (RDP) in order to perform the lab exercises. The vast majority of our online students find the class experience equivalent to or better than a classroom delivered class.

All our trainers are Symantec Certified Instructors. Our representative will share trainer profile once you start talking to our team.

We accept all modes of payment. If you are being nominated by your organization, your organization need to release PO before the course start date. If you are an individual you can pay through credit / debit cards, online transfer (RTGS/NEFT) to our account 7 days prior to the course start date.

  • In a highly unlikely event of cancellation of batch from our end, we shall refund 100% that is paid by you. If client choose to cancel for any reasons, below is the terms.
  • If you cancel or reschedule your registration 5 or more calendar days before the scheduled start date of the class – No cancellation charges
  • If you cancel or reschedule your registration less than 5 calendar days before the scheduled start date of the class – cancellation charges 100% of the course fee
  • If you do not show up for the event, or cancel on the day of the event - cancellation charges 100% of the course fee

Other Related Courses

Related courses will be updated soon...