Webinar Overview:

As AI becomes embedded in daily tools like Microsoft 365, Teams, Outlook, and collaboration apps, frontline employees face new risks—from accidental data exposure to AI assisted phishing attempts. This session simplifies modern security concepts and shows associates how to safely use AI-powered tools without compromising sensitive information. The focus is on practical, everyday behaviors that dramatically reduce organizational risk.

 

Webinar Agenda:

• Understanding AI in Your Daily Tools (M365, Teams, Outlook)
• Common Mistakes Employees Make With AI
• How Data Gets Exposed Without You Realizing
• Recognizing AI Enhanced Phishing & Social Engineering
• Safe Sharing, Safe Prompts & Responsible AI Usage
• Simple Habits That Strengthen Your Personal Security Posture

 

Audience:

• Junior & Mid Level Associates
• Team Leads & Project Managers
• IT Support Staff
• Business Analysts
• Operations, Sales, & Support Teams

Webinar Overview:

This webinar introduces the application development capabilities of the ServiceNow platform and shows how organizations can rapidly build custom business applications with minimal code.

Participants will understand the fundamentals of data modelling, application configuration, and automation-and see how the Now Platform enables fast, scalable enterprise app development.

 

Webinar Agenda:

1. ServiceNow App Development Overview
   • Understanding the Now platform
   • Why enterprises build custom apps
2. Core Development Foundations
   • Scoped applications
   • Tables, fields & relationships
   • Forms & lists
   • Role-based access control
3. Low-code/No-code App Building
   • App engine studio
   • Creating tables & modules
   • Form design & UI configuration
4. Implementing Business Logic
   • Business rules
   • Client scripts
   • UI policies
   • Flow designer automation
5. Live Demo: Build a Business App

• • Asset request app or Facility issue reporting app

6. Development Best Practices

• • Scoped development strategy
  • Update sets & app repository
  • Governance & performance

 

Prerequisites:

• Basic understanding of IT service management concepts (helpful but not mandatory)
• Familiarity with web applications and databases (beneficial)
• No prior ServiceNow development experience is required.

 

Audience:

• IT professional exploring ServiceNow development
• Developers and solution architects
• System administrators
• ITSM professionals
• Students or beginners interested in ServiceNow development

Overview:

Build a strong foundation in GitHub Copilot by understanding how it works, setting it up in VS Code, and applying Responsible AI principles in everyday development.

 

Agenda:

• Understand Responsible AI principles
• Learn how GitHub Copilot works and handles data
• Set up and configure Copilot in VS Code
• Explore core features (inline suggestions, Copilot Chat)

 

Audience:

• Developers, Software Engineers, Tech Leads
• DevOps professionals
• Engineering Managers exploring AI adoption

 

Prerequisites:

• Basic programming knowledge
• Familiarity with Git and GitHub

Overview:

Unlock higher developer productivity by mastering structured prompting and advanced Copilot techniques for smarter coding, refactoring, and test generation.

 

Agenda:

• Prompt engineering foundations and best practices
• Advanced Copilot usage across IDE and Chat
• Improving productivity with structured prompting
• Code refactoring and test generation scenarios

 

Audience:

• Developers using or planning to use Copilot
• Senior Engineers and Architects

 

Prerequisites:

• Basic familiarity with GitHub Copilot
• Intermediate GitHub knowledge

Webinar Overview:

This webinar helps participants transform ServiceNow data into actionable insights usings reports, dashboards, and performance analytics.

Attendees will learn how to build visualizations, monitor operational performance, and enable date-driven decision-making within their organizations.

 

Webinar Agenda:

1. ServiceNow Analytics Overview
   • Role of reporting in IT operations
   • Platforms reporting capabilities.
2. Data Fundamentals for Reporting
   • Tables & records
   • Filters & conditions
   • Data sources
3. Report Creation Essentials
   • List reports
   • Bar, pie & trend reports
   • Grouping & aggregation
4. Building Interactive Dashboards
   • Combining multiple reports
   • Dashboards sharing & collaboration
5. Real-World Use Cases

• • Incident trend analysis
  • SLA performances tracking
  • Service desk dashboards

6. Reporting Best Practices

• • Selecting the right visualization
  • Optimizing report performance

 

Prerequisites:

• Basic understanding of IT service management concepts (helpful but not mandatory)
• Familiarity with web applications and databases (beneficial)
• No prior ServiceNow development experience is required

 

Audience:

• IT professional exploring ServiceNow development
• Developers and solution architects
• System administrators
• ITSM professionals
• Students or beginners interested in ServiceNow development

 

Webinar Overview:

Security is no longer just an IT function—every employee is a digital defender. This session helps associates understand how attacks unfold inside organizations and how fast reporting or smart judgment can stop real damage. Using relatable examples, participants learn to spot suspicious behavior and become an early warning system for their company.

 

Webinar Agenda:

• How Modern Attacks Spread Inside Organizations
• What Attackers Look For in Everyday Employees
• Early Indicators of Compromise: What Associates Can Spot First
• Reporting Threats in Time: Why Minutes Matter
• How Microsoft Tools Help Detect & Contain Threats (Defender, Entra)
• Building a “Security-First” Team Culture

 

Audience:

• Junior & Mid Level Associates
• Department Coordinators
• IT Helpdesk & Support Teams
• Customer Support Roles

Webinar Overview:

Zero Trust sounds technical, but at its core, it impacts everyday workflows: logging into apps, sharing documents, accessing dashboards, or working from personal devices. This session breaks down the concept in a simple, employee friendly way and shows how Zero Trust protects associates from identity theft, unauthorized access, and data leakage.

 

Webinar Agenda:

• Zero Trust Explained in Plain Language
• Why Companies Use Zero Trust Today
• Identity & Access: Why MFA, Conditional Access & Passwordless Matter
• Devices & Data: How Protection Works Behind the Scenes
• Employee Misconceptions About Restrictions
• Everyday Practices That Align With Zero Trust

 

Audience:

• Associate level Employees
• Team Leads & Supervisors
• HR, Finance, Sales, Operations Teams
• New Joiners & Interns

Overview:

Discover how to scale GitHub Copilot across the enterprise with real SDLC use cases, governance best practices, and strategies to accelerate engineering productivity.

 

Agenda:

• Developer use cases across SDLC
• Testing and automation with Copilot
• Overview of Copilot Business & Enterprise
• Governance, customization, and adoption strategies

 

Audience:

• Senior Developers & QA Engineers
• Engineering Managers & Decision Makers

 

Prerequisites:

• Basic understanding of SDLC

Overview:

Establishes a clear mental model of Agentic AI—how autonomous agents differ from traditional GenAI and where Microsoft is investing across Copilot, Azure AI, and Agents.

 

Agenda:

• Evolution from GenAI to Agentic AI
• What makes an AI system “agentic”
• Enterprise scenarios & value
• Microsoft agent ecosystem

 

Audience:

• CXOs, AI Sponsors, Architects, Senior Developers

Overview:

Deep dive into designing scalable, observable, and governable AI agent architectures using Microsoft Azure.

 

Agenda:

• Agent architecture patterns
• Orchestration, memory & tools
• Observability & governance
• Production readiness checklist

 

Audience:

• Cloud Architects, Platform Teams, Senior Engineers

Overview:

A forward-looking session helping leaders prepare operating models, governance, and risk posture for autonomous AI adoption.

 

Agenda:

• Where agentic AI is headed
• Organizational readiness questions
• Risk & governance lenses
• Roadmap thinking

 

Audience:

• CXOs, Transformation Owners, AI Governance Leaders

Webinar Overview:

This course is designed for business users, business leaders, and more generally, decision makers within organizations who are seeking to gain a comprehensive understanding of generative AI and its potential impact on their businesses. The overall goal of the course is to educate decision makes on the potential impact generative AI can have in their organizations, educate them about generative AI services on Google Cloud, and to inspire decision makers to start thinking about what is possible with generative AI technologies.

 

Webinar Objectives:

• Define generative AI and distinguish between generative AI and other types of AI.
• Explain the impact and potential application of generative AI
• Understand the pillars of Responsible AI and how it relates to generative AI.
• Define the potential personas affected by generative AI and how they can leverage this new technology.
• Survey applications of generative AI across different horizontals through a case study.

 

Prerequisites:

There are no prerequisites for this course. The workshop aims to provide both introductory and advanced insights into Gen AI, making it suitable for individuals with varying levels of AI expertise.