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Introduction to ITSM and ITIL

What is a service?

What is the difference of Utility and Warranty?

Who are the customers and what do they want?

Who is a user?

What is service management?

Who are sponsors?


Key Concepts of Creating Value with Services 

Describing the key concepts of creating value in services

Difference between costs and value

Outcome versus output

Warranty and utility in cost and value


Key Concepts of Service Relationships 

Service offerings

Service relationship management

Service provision

Service consumption


The Four Dimensions of Service Management 

Organizations and People

Information and Technology

Partners and Suppliers

Value Streams and Processes


The ITIL Service Value System


ITIL Guiding Principles

Focus on Value

Start Where You Are

Progress Iteratively with Feedback

Collaborate and Promote Visibility

Think and Work Holistically

Keep it Simple and Practical

Optimize and Automate



The Service Value Chain

How the service value chain (SVC) supports value streams

The Purpose of Each Value Chain Activity 




Design and Transition (Design & Transition


Deliver and Support (Deliver & Support)


ITIL General Management Practices

Information Security Management

Relationship Management

Supplier Management


ITIL Service Management Practices

Availability, Capacity and Performance

Change Control, Incident, Problem, Release

Continuity, Configuration, SLM, Service Request


ITIL Technical Management Principles

Deployment, Infrastructure and Platform


Practice Exam and Case Study



Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

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Our Enterprise Clients


  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
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  • Certified instructors with industry standard experience
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Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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