Introduction to ITSM and ITIL
What is a service?
What is the difference of Utility and Warranty?
Who are the customers and what do they want?
Who is a user?
What is service management?
Who are sponsors?
Key Concepts of Creating Value with Services
Describing the key concepts of creating value in services
Difference between costs and value
Outcome versus output
Warranty and utility in cost and value
Key Concepts of Service Relationships
Service relationship management
The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
The ITIL Service Value System
ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
The Service Value Chain
How the service value chain (SVC) supports value streams
The Purpose of Each Value Chain Activity
Design and Transition (Design & Transition
Deliver and Support (Deliver & Support)
ITIL General Management Practices
Information Security Management
ITIL Service Management Practices
Availability, Capacity and Performance
Change Control, Incident, Problem, Release
Continuity, Configuration, SLM, Service Request
ITIL Technical Management Principles
Deployment, Infrastructure and Platform
Practice Exam and Case Study
Engineer - IT Infrastructure| GlobalLogic
It was wonderful experience to attend the Ethical Hacking training session. The way Surya had provided the session is superb. Being an IT person I feel that we should have good knowledge of
Sekhar Babu Tatavarti, PMP
Engineering Services | HSBC Technology
On behalf of HSBC Training team, I would like to thank you, your organization and the Trainer, Amrita, for the excellent training that is provided to our Campus Trainee Software Engineers in Java technology.
Really appreciate your efforts behind making this training a big success , especially considering the diverse levels of participant expertise on the subject.The participants have provided great feedback around the
Learning Lead | terprise Services Delivery| ANZ
Let me start by thanking you for organizing the Excel Session at such a short notice. Over and above that, your session was better received by the audience as compared to other vendors
Director – Information and Communication Technology | Bioclinica Safety and Regulatory Solutions
Thanks for conducting the ITIL session for our team and it has received excellent rating. The entire team has given thumbs
Imroze Alam PRINCE2®
L&D Regional Delivery Specialist | GFHR GO New Delhi
All requests shared with RPS team were duly accepted and delivered on the requested dates without any fails, Venkatesh always made sure that the required training gadgetry is reached at venue well in advance and with a pool of
Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.
The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.
Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.
Training timings are from 9 am to 5 pm.
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We can provide customized 1-to-1 training for a technology as per your requirement.
Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.
Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.
We do not have facility to pay in installments
If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.
We do not provide loan facility.