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  • Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)

Available Training Rooms

  • PRIVATE BATCH
  • PUBLIC PROGRAM
  • ON DEMAND
  • BLENDED

Course Details

  • Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution.
  • In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.
  • Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.
  • You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios.
  • By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Audience

  • Help Desk Professionals

Public Program Schedule

There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning
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The highest standard, The happiest learners

Anirban Chatterjee
Manager (Global Projects & Pilot Desk) | HSBC Operations

Special thanks to you for suggesting such a brilliant trainer Raja Gopalan for DevOps. It was a well tailored course as per our requirement. We all simply enjoyed the sessions and definitely looking forward towards a long term engagement.

Ikram
Veritas

Really appreciate your efforts behind making this training a big success, especially considering the diverse levels of participant expertise on the subject. The participants have provided great feedback around the training

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