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  • Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)

Available Training Rooms

  • PRIVATE BATCH
  • PUBLIC PROGRAM
  • ON DEMAND
  • BLENDED

Course Details

  • Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution.
  • In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.
  • Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.
  • You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios.
  • By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Audience

  • Help Desk Professionals

Public Program Schedule

There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning
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The highest standard, The happiest learners

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Rich Rushton
COO Layer 8 Training

Brijesh has done an excellent job. Things are a little bit slow in May – but RPS is high on our list to fill voids in our schedule. Thank you for being easy to work with!

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Alphonsa Mathai
Learning & Knowledge Leader, IBM CIC India

I want to THANK YOU and your entire team at RPS for partnering with us during this time, Moving all the programs to a virtual environment without disrupting the learning for the Learner. We have had a successful Qtr. of delivering programs virtually.

The vast free webinars that you supported us with were very useful & relevant to the Current industry needs. Please convey our heartfelt thanks to each one of your team members for helping us out On a day to day basis and ensuring that business continuity was never impacted.
Looking forward to our continued partnership.

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