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Course Details

  • Course Overview
  • Key Roles
  • Course Objectives
  • Syllabus

The BMC Remedyforce: Service Level Management online course is designed for BMC Remedyforce staff users and Change Managers. This self-paced course introduces participants to the concepts and procedures of Service Level Management, agreements, and service targets. These concepts and procedures will help Change Managers to create and manage agreements, and configure service targets, in BMC Remedyforce.


  • Install, configure, and customize BMC Remedy force
  • Perform system-level troubleshooting
  • Set up users and Sales force organization
  • Grant permissions to users
  • Manage workflows, approvals, and other processes
  • Configure email conversation, knowledge articles, dashboard, and reports
  • Manage licenses and storage
  • Configure the console layout

Change Managers

  • Manage a Change Approval Board that is responsible for accepting or rejecting
  • Change Requests
  • Create and manage Change Requests
  • Assesse Change Requests
  • Create and view change schedule
  • Send Change Requests through the appropriate stages of the change management process or send notifications at each stage of the change process
  • Close a rejected Change Request

Release Coordinators

  • Create and manage Release records
  • Use Release manifest

Staff Users

  • Create and manage Incidents and Tasks
  • Assign Incidents and Tasks to the appropriate queue or staff user
  • Resolve requests
  • Create and manage Problem records
  • Track the progress of requests
  • Handle Incident escalation
  • Close requests

Client Users

  • Report issues to the service desk or submit a request
  • Track the status of open Incidents and service requests
  • Search for solutions in self-help articles to resolve common issues based on previous solutions
  • View a list of commonly used service requests or tickets
  • Update profile information
  • Define Service Level Management
  • Work with Service Level Management
  • Explain service targets
  • Manage service targets
  • View the service targets of Incidents, Problems, and Change Requests
  • Create agreements
  • View agreements and their components
  • Use QuickViews


  • Working with Service Level Management 
  • Working with Service Targets



Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus


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Our Enterprise Clients


  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
  • 10+ years of Training Expertise
  • Certified instructors with industry standard experience
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  • 6+ training Locations
  • 100000 + professional trained
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  • Reliable and Most cost effective Training

Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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