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  • ON DEMAND
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Course Details

  • Course Overview
  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus

This course provides BMC Remedy IT Service Management 8.0 application administrators, developers, and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications. This course is a prerequisite to all other BMC Remedy ITSM 8.0 application administration courses.

  • Explain the architecture of BMC Remedy ITSM applications and list supported platforms
  • Describe the relationship of the BMC Atrium CMDB to ITSM applications
  • Access and use Application Administration Console
  • Identify BMC Remedy ITSM mobility integration and BMC Remedy ITSM – Process Designer
  • Describe online documentation and community improvements
  • Identify the purpose of hub and spoke technology and configuration considerations
  • Describe ITSM foundation data and concepts
  • Create and configure companies, organizational structures, and sites
  • Specify auto-assignment of requests to support groups
  • Describe the purpose of permission groups and functional roles
  • Identify permission groups and roles for ITSM application administrators
  • Configure and administer People records
  • Describe Person templates
  • Assign and manage ITSM permission groups
  • Describe the BMC Atrium Product Catalog and its relationship to products that you can view, define, and use in ITSM applications
  • View, create, and update product catalog entries
  • View, create, and update operational catalog entries
  • Describe the purpose of the generic catalog
  • Define auto-assignment settings using operational and product catalog settings
  • Describe the types of tasks, task groups, and task templates that can be defined
  • Describe ITSM approval processes and the role of administrators in configuring approvals, including the Approval Server enhancement
  • Describe the purpose and function of Data Management Job Console and Data Wizard Console
  • Describe how to configure RSS feeds, Twitter, and chat functionality

Required prerequisites:

  • BMC Remedy Service Desk 8.0: Using (WBT)
  • BMC Remedy Asset Management 8.0: Using (WBT)
  • BMC Remedy Change Management 8.0: Using (WBT)
  • BMC Remedy AR System 8.0: Foundation - Part 1 (ODL).

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

1. ITSM ARCHITECTURE OVERVIEW

  • BMC Remedy ITSM application purpose
  • BMC Remedy ITSM architecture
  • Foundation data
  • Online documentation and community improvements

 2. ITSM ENHANCEMENTS

  • Access improvements
  • Social media
  • Hub and spoke technology

3. DEFINING COMPANIES AND LOCATION

  • Defining companies
  • Defining company organizations and locations

4. SUPPORT ORGANIZATIONS AND SUPPORT GROUPS

  • Purpose of support groups
  • Configuring optional information
  • Configuring social media

5. DEFINING PEOPLE

  • Permission groups and functional roles
  • Configuring people
  • Other people management activities

6. Product catalog setup

  • Operational catalog setup
  • Generic catalog and assignments

7. OTHER APPLICATION CONFIGURATION TASKS

  • Data management tool
  • Approval server
  • Task management
  • Email Rule Engine
  • Hub and spoke

Audience

  • DEVELOPER
  • SYSTEM ANALYST
  • QA TESTER
  • BUSINESS ANALYST

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

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FAQ

  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
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Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at info@rpsconsulting.in for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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