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Course Details

  • Course Overview
  • Skills Gained
  • Who Can Benefit
  • Prerequisites
  • Syllabus

In this five-day, instructor-led course emphasizing Lync Server 2010 Enterprise Voice features, you will learn how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. In 14 hands-on labs, you will learn how to create a Lync Server 2010 solution that includes Enterprise Voice, instant messaging (IM), presence, and conferencing. This course can also assist you in your preparation for Exam 70-664: TS: Microsoft Lync Server 2010, Configuring.

Skills Gained

  • How the features and architecture of Microsoft Lync Server 2010 enable real-time communication and collaboration
  • Deploy Lync Server 2010
  • Configure users and rights using Role-Based Access Control (RBAC)
  • Deploy and manage Lync 2010 clients
  • Configure and manage external user access using the Edge server role
  • Deploy basic Enterprise Voice functionality
  • Extend Enterprise Voice functionality to include trunk options, call park orbit, and the unassigned number feature
  • Integrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010
  • Configure the Response Group Service, including agent groups, queues, and workflows
  • Configure and manage conferencing
  • Configure and use archiving and monitoring
  • Perform backup and restore of Lync Server 2010 critical data
  • Improve bandwidth management using Call Admission Control (CAC)
  • Configure and deploy Enhanced 911
  • Configure a Survivable Branch Server for a branch office

Who Can Benefit

IT professionals and telecommunications professionals who want to learn how to install, configure, manage, and maintain a Microsoft Lync Server 2010 environment.


  • At least three years' experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2
  • Understanding of the following telecommunications concepts:
  • The difference between TDM and VoIP
  • Gateways and PBX
  • Session Initiation Protocol (SIP)
  • Codecs
  • Dialing plans
  • Understanding of the following general concepts:
  • Networking fundamentals, including TCP/IP/UDP, DNS
  • Active Directory principles and management
  • Windows Server 2008 fundamentals
  • Public Key Infrastructure (PKI)
  • Exchange Messaging concepts
  • PowerShell basics
  • SQL Server concepts and operation

1. Features and Architecture of Microsoft Lync Server 2010

  • Features of Lync Server 2010
  • Architecture and Server Roles
  • Management Tools

2. Deploying Microsoft Lync Server 2010

  • Preparing for Deployment
  • Reviewing the Design Process
  • Deploying Lync Server 2010

3. Configuring Users and Rights in Microsoft Lync Server 2010

  • Managing Lync Server 2010
  • Role-Based Access Control

4. Client and Device Deployment and Management

  • Preparing for Client Deployment
  • Deploying Lync 2010 Clients
  • Preparing for Device Deployment
  • Deploying and Managing IP Phones

5. External User Access

  • Edge Server Role
  • Topologies for External User Access
  • Preparing for External User Access
  • Edge Server Deployment Process

6. Configuring Basic Enterprise Voice Functionality

  • Features of Lync Server 2010 Enterprise Voice
  • Preparing for Enterprise Voice
  • Deploying Enterprise Voice

7. Extending Enterprise Voice Functionality

  • Configuring Enterprise Voice
  • Call Park
  • Announcement Service

8. Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration

  • Prerequisites for Integrating Exchange Server 2010 SP1 UM with Lync Server 2010
  • Integrating Exchange Server 2010 SP1 UM with Lync Server 2010

9. Implementing Response Groups

  • Overview of the Response Groups Service and its Application
  • Response Group Service Components
  • Response Group Service Management Tools

10. Conferencing in Microsoft Lync Server 2010

  • Introduction to Conferencing in Lync Server 2010
  • Dial-In Conferencing in Lync Server 2010
  • Managing and Administering Conferencing Policies

11. Monitoring and Archiving

  • Archiving Service
  • Monitoring Service
  • Configuring Archiving and Monitoring

12. High Availability and Disaster Recovery in Microsoft Lync Server 2010

  • Options for High Availability
  • Tools for Backing Up and Restoring Lync Server 2010
  • Exporting and Importing Critical Lync Server Data
  • Backing up and Restoring Critical Lync Server Data

13. Call Admission Control

  • Overview of CAC Functionality
  • Implementing CAC

14. Deploying and Configuring Enhanced 911

  • Enhanced 911 Basics
  • Deploying and Configuring Enhanced 911

15. Voice Resiliency Features of Lync Server 2010

  • Voice Resiliency in Lync Server 2010
  • Features Available During Various Outage Scenarios

Lab 1: Preparing the Environment and Deploying a Lync Server 2010 Pool

  • Preparing for Lync Server 2010
  • Configuring a Lync Server 2010 Topology
  • Publishing a Topology and Deploying a Front-End Server
  • Validating the Topology

Lab 2: Configuring Users and Rights

  • Using the Lync Server Control Panel
  • Using the Lync Server Management Shell
  • Configuring Role-Based Access Control

Lab 3: Client and Device Management

  • Creating and Assigning Client Policies
  • Creating and Assigning Device Policies
  • Configuring Device Update

Lab 4: Deploying External User Access

  • Configuring the Topology for External Access
  • Deploying Edge Server and Configuring Remote Access
  • Testing and Verifying External User Access

Lab 5: Configuring Basic Enterprise Voice Functionality

  • Configuring Topology for Enterprise Voice
  • Configuring Lync Server 2010 Enterprise Voice
  • Configuring Voice Policies and PSTN Usages

Lab 6: Implementing Enterprise Voice

  • Configuring Routes and Site Trunks
  • Configuring Call Park
  • Configuring the Unassigned Number Feature
  • Configure Users for Enterprise Voice
  • Testing and Verifying Enterprise Voice Functionality

Lab 7: Integrating Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

  • Configuring Exchange Server 2010 SP1
  • Configuring Lync Server 2010 Interoperability with Exchange Server 2010SP1

Lab 8: Configuring the Microsoft Lync Server 2010 Response Group Service

  • Configuring Agents Groups and Queues
  • Configuring Workflows
  • Verifying the Response Group Service Behavior

Lab 9: Conferencing Configuration and Deployment

  • Configuring Dial-In Conferencing
  • Configuring Conferencing Policies
  • Experiencing Lync Server 2010 Conferencing

Lab 10: Configuring and Using Archiving and Monitoring in Lync Server 2010

  • Configuring the Archiving Server Role
  • Configuring the Monitoring Server Role and the Lync Server Monitoring Reports
  • Exploring the Lync Server Monitoring Reports

Lab 11: Preparing for a Disaster and Recovering

  • Using System and Application Tools to Backup Lync Server 2010
  • Using Lync Server 2010 Tools to Backup Lync Server 2010
  • Restoring Lync Server 2010

Lab 12: Implementing Call Admission Control

  • Configuring CAC Components
  • Verifying Bandwidth Policy

Lab 13: Configuring the Lync Server 2010 Location Information Service forEnhanced 911 Calling

  • Creating Emergency Routes and PSTN Usages
  • Defining LIS Locations
  • Experiencing LIS Features

Lab 14: Implementing Voice Resiliency in Lync Server 2010

  • Configuring a Survivable Branch Server
  • Testing and Verifying Branch Office Voice Resiliency with WAN Outage
  • Testing and Verifying Branch Office Voice Resiliency with Pool Outage


  • IT Consultants
  • Telecommunication Consultants

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus


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Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

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  • Bank Transfer
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  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

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