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Course Details

  • Course Overview
  • Skills Gained
  • Who can Benefit?
  • Prerequisites
  • Syllabus

The PGP Universal Ser ver 3.2 and Desktop 10.2 Administration course for PGP Universal Server 3.2 and PGP Desktop 10.2 is designed to provide you with the fundamental knowledge a nd hands-on lab experience to install, administer, and troubleshoot the PGP Universal Management Server and primary client product. The hands-on labs include exercises for installation and configuration of the PGP Universal Server and PGP Desktop products, including policy-based messaging security, manual and directory-style user and group management, and PGP Desktop policy and usage, including for the PGP Whole Disk Encryption product. The course also covers troubleshooting of PGP Desktop, including installation and enrollment problems, PGP Whole Disk Encryption, and common files and services that may need to be manipulated or repaired. Additionally, you are introduced to the following PGP encryption products: Key Management Services, PGP Support Package for BlackBerry, PGP Mobile, PGP iOS Viewer and Endpoint Device Control.

This course provides instruction on PGP Universal Server 3.2 and PGP Desktop 10.2.At the completion of the course, you w ill be able to:

  • Describe the features, concepts, components, and terminology of both the PGP Universal Server 3.2 and PGP Desktop 10.2products.
  • Install PGP Universal Server 3.2 and complete setup using the most commonly configured options.
  • Install a managed and customized PGP Desktop 10.2 client.
  • Configure, complete administration tas ks for, and use PGP Whole Disk Encryption and other PGP Desktop features.
  • Configure policy-based messaging security for internal and external recipients.
  • Create and modify users, user policies, and groups using either manual or directory integration methods.
  • Combine two or more PGP Universal Servers into a cluster.

This course is intended for those responsible for the installation, configuration, maintenance, or troubleshooting of PGP Universal Server or PGP Desktop.

An understanding of information security concepts and terminology helps you succeed in this course. Also, this course requires familiarity with networking and computing concepts. Symantec recommends that students taking this course have at least one year of information technology experience.

Course Details

  • Cryptography Essentials
  • Cryptography defined
  • Caesar cipher
  • Symmetric-Key Cryptography
  • Public-Key Cryptography
  • PGP Public-Key Cryptography
  • Digital Signatures
  • Trust Models
  • Keys, Key Signatures and Key properties
  • Verifying keys with key fingerprints
  • Passphrases
  • Certificates
  • PGP Product Information
  • PGP Universal Server
  • PGP Desktop
  • PGP Command Line
  • PGP Support Package for BlackBerry
  • PGP Mobile
  • PGP iOS Viewer 
  • Installing PGP Un iversal Server
  • PGP Universal Server overview
  • Installation tasks and options
  • Completing the PGP Universal Server Setup Assistant
  • Administrative Keys
  • A review of trust and verification
  • The Organization Key
  • The Organization Certificate
  • Configuration and usage of the Additional Decryption Key
  • Other certificates used for trust on PGP Universal Server
  • Ignition key types and features
  • Consumers and Groups
  • PGP product user definition
  • Consumer groups
  • Introduction to consumer policy
  • How users, groups, and policy work together
  • Server Messaging
  • Learn Mode
  • In-depth look at Mail Proxy configuration
  • Description of server mail flow and typical configurations
  • Monitoring and Reporting
  • Server monitoring and logging
  • Updates, backups, and restoring
  • Mail Policy
  • Definition of policy chains and rules
  • Rule conditions, actions, and key searches
  • Default mail flow and message policy
  • Adding custom chains to mail flow
  • Overview of various types of policy chains
  • Demonstration and detailed explanation of adding a rule
  • Special messaging actions and dictionaries
  • Key Not Found
  • Problems that require a Key Not Found policy
  • Introduction to Key Not Found configuration
  • Web Messenger
  • Definition of Web Messenger
  • Description of functionality
  • Demonstration of end-user inbox creation
  • Inbox and service administration
  • Inbox replication and backup
  • Customization templates
  • Web Messenger
  • Regular Email option for Web Messenger
  • PDF Messenger statement and certified delivery
  • How the Out of Mail Stream Consumer Policy option functions
  • PGP public key directories
  • Smart Trailer invitation option overview
  • PGP Desktop / S/MIME option overview
  • PGP Universal Satellite overview
  • Preparing Universal Server for PGP Desktop Clients
  • Introduction to directory synchronization
  • High-level overview of LDA P
  • How the server uses a directory to add and assign users to groups
  • Configuring PGP Universal Server Directory Synchronization
  • Keys
  • Managed key configuration
  • Key modes
  • Subkeys
  • Key usage flags
  • Smart card
  • Introduction to key management services
  • Installing PGP Desktop
  • System requirements
  • Citrix and TS compatibility
  • Downloading a custom PGP Desktop installer
  • Modifying installed components
  • Configuring Client Enrollment
  • Definition of enrollment
  • Email, LDA P, and Silent enrollment type overview
  • General PGP Desktop Policy
  • Options on the General Card of the PGP Desktop settings of a consumer policy
  • Licensing managed PGP Desktop clients
  • Updating settings for managed installations
  • PGP Desktop Messaging
  • How PGP Desktop affects messaging infrastructure
  • Options on the Messaging Card of the PGP Desktop settings of a consumer policy
  • MAPI encrypt and sign buttons and offline mail processing
  • Configuring PGP Whole Disk Encryption
  • What is Whole Dis k Encryption
  • Configuring WDE
  • PGP Whole Disk Encryption for Windows
  • PGP Whole Disk Encryption for Mac OSX
  • PGP w hole Disk Encryption for Linux
  • PGP Whole Disk Encryption Management and Recover
  • The pgpwd command-line tool
  • Logon failure and reporting
  • The WDE-ADMIN group for large-scale administration
  • PGP Whole Disk Encryption in the PGP Desktop settings of a consumer policy, including
  • authentication methods and user per missions
  • Recovery options
  • PGP NetShare
  • Defining PGP NetShare
  • Encrypted folder creation
  • Configuration of the PGP Universal Server Consumer
  • Policy options for NetShare, including automated folder protection and application-based file protection
  • Client-side administration features for PGP NetShare
  • Miscellaneous compatibility and feature information about PGP NetShare
  • Active Directory Group integration and PGP NetShare usage demonstrations
  • Other PGP Desktop Utilities
  • PGP Zip file and folder protection
  • Securely erasing information using PGP Shredder and the Shred Free Space features
  • PGP Virtual Disk secure volumes
  • Usage cases and PGP Portable definition
  • Clustering
  • How PGP Universal Server Clustering w orks
  • Using the DMZ Clustering Zone
  • Cluster failover
  • Web Messenger inbox replication
  • Demonstration of cluster creation
  • PGP Support Tools
  • Introduction to the PGP Support Know ledgebase
  • The quick reference document
  • Using product documentation
  • PGP Desktop Commands and Services
  • Common PGP Desktop services
  • Policy, preference, logging, and other file locations
  • PGP Desktop debug logging
  • PGP Desktop Installation and Enrollment
  • Installation of PGP Desktop Fails
  • If PGP Desktop does not enroll
  • Enrollment error messages
  • Credentials problems
  • PGP Whole Disk Encryption
  • Boot record and user record information
  • If PGP Whole Disk Encryption does not start
  • Using the recovery ISO and Window s PE
  • Authentication problems
  • Policy and single-sign-on issues
  • Disk errors
  • Enrollment problems
  • PGP Universal Server Overview
  • Architecture and services of the server
  • VMWare tools
  • Custom reporting
  • File and folder locations
  • Expanded logging, including debug information
  • PGP Universal Server Installation
  • PGP Universal Server Installation
  • Server hardware
  • Installation failure troubleshooting
  • Installation disk error
  • Licensing issues
  • PGP Universal Server General Troubleshooting
  • Ignition Key errors
  • If the server is not functioning (the datalayer is down)
  • PGP Universal Server Messaging
  • If messages are not being encrypted
  • Mail queuing
  • Open relay
  • Mail routes
  • Certificate expiring
  • Web Messenger
  • Web Messenger login issues
  • Web Messenger non-delivery
  • Certificate problems
  • Clustering
  • Architecture
  • Common problems


  • System Administrators

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus


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  • What is the Symantec Certification Program?
  • What is the benefit of becoming Symantec Certified?
  • How does a live-online class differ from a standard classroom delivery ?
  • What time do classes begin ?
  • Who will be my trainer?
  • How do I pay?
  • What are your cancellation & refund policy?

The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, multiple-choice exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently implement, administer, and maintain their data protection, high availability, and security environments utilizing Symantec solutions. Successful completion of the programs’ current requirements will result in the achievement and reward of either a Symantec Certified Specialist (SCS) or Symantec Certified Professional (SCP) certificate.

Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment. Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read about the benefits of Certification for an Individual and Employer.

Our live online classes are conducted in the same manner as our classroom classes, using the same manuals and lab equipment. Just as in our classroom classes, each online student is assigned a set of remote lab equipment including an ESXi host and various pre-configured Virtual machines, as the specific class they are attending requires. The students connect to the lab environment using Microsoft’s Remote Display Protocol (RDP) in order to perform the lab exercises. The vast majority of our online students find the class experience equivalent to or better than a classroom delivered class.

All our trainers are Symantec Certified Instructors. Our representative will share trainer profile once you start talking to our team.

We accept all modes of payment. If you are being nominated by your organization, your organization need to release PO before the course start date. If you are an individual you can pay through credit / debit cards, online transfer (RTGS/NEFT) to our account 7 days prior to the course start date.

  • In a highly unlikely event of cancellation of batch from our end, we shall refund 100% that is paid by you. If client choose to cancel for any reasons, below is the terms.
  • If you cancel or reschedule your registration 5 or more calendar days before the scheduled start date of the class – No cancellation charges
  • If you cancel or reschedule your registration less than 5 calendar days before the scheduled start date of the class – cancellation charges 100% of the course fee
  • If you do not show up for the event, or cancel on the day of the event - cancellation charges 100% of the course fee

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