Menu Icon

Available Training Rooms


Course Details

  • Course Overview
  • Skills Gained
  • Who Can Benefit
  • Prerequisite
  • Syllabus

In this course, you will learn how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013. You will learn to configure and manage Lync Server 2013 on premises, Lync Online in the cloud, or a mixed deployment. In addition, you will gain the skills needed to deliver a Lync-based enterprise voice solution. This course incorporates materials from the Official Microsoft Learning Product 20037 and will help to prepare you for Exam 70-337: Enterprise Voice and Online Services with Microsoft Lync Server 2013.

Skills Gained
Design a Enterprise Voice solution
Design and configure network services for Lync 2013
Configure Lync Server 2013 voice features
Implement emergency voice services
Plan and configure a Lync Online or hybrid solution
Who Can Benefit
IT consultants and telecommunications consulting professionals who design, plan, deploy, and maintain solutions for unified communications with particular emphasis on enterprise VOIP and online services.
Ability to translate business requirements into technical architecture and design for a UC solution
Minimum of two years of experience with Windows Server, Microsoft Lync technologies, or similar telephony systems
Familiarity with supported migration scenarios
Experience deploying Lync Server solutions for the following scenarios:
End users
Endpoint devices
Audio/video and Web conferences
Familiarity with security and high availability concepts
Experience with monitoring and troubleshooting Lync Server
Understanding of Active Directory Domain Services (AD DS)
Networking experience
Knowledge of PowerShell

1. Voice Architecture

  • Voice Features of Lync Server 2013
  • Architecture and Server Roles
  • Site Topologies

2. Configuring Basic Enterprise Voice Functionality

  • Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • Designing a Dial Plan

3. Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

4. Voice Applications

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Public Switched Telephone Network (PSTN) Conferencing
  • Response Group Services
  • Implementing Response Group Services

5. Configuring and Deploying Emergency Calling

  • Location Information Server (LIS)
  • Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery

6. PSTN Integration

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability

7. Lync Server 2013 and Networking

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

8. Phones and Devices

  • Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support

9. Lync Online Configuration and Migration

  • Office 365 Architecture
  • Deploying Lync Online
  • Lync Hybrid Scenarios

10. Quality of Experience

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • Real-Time Transport Protocol (RTP) and Real-Time Control Protocol (RTCP) Collected Information

11. Voice Resiliency

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Reslience

Lab 1: Prepare for Enterprise Voice

  • Analyze the Existing Voice Infrastructure
  • Configure the Topology for Enterprise Voice
  • Configure Dial Plans and Normalization Rules
  • Configure Voice Routes
  • Configure Voice Policies and PSTN Usages
  • Configure Number Manipulation on Trunks
  • Enable Users for Enterprise Voice
  • Verify and Test Normalization Rules
  • Test Trunk Routing and Translation Rules.
  • Configure Inter-Trunk Routing

Lab 2: Design Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Configure Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
  • Configure Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
  • Test and Verify Integration
  • Branch Office Resilience

Lab 3: Implement Enterprise Voice Applications

  • Configure Call Park
  • Configure the Unassigned Number Feature
  • Verify Call Park Service and Unassigned Number Feature
  • Configure Agent Groups and Queues
  • Configure Workflows
  • Configure the Response Group Service Behavior
  • Configure Dial-In Conferencing
  • Verify Dial-In Access Configuration

Lab 4: Configure the Lync Server 2013 Location Information Service for Emergency Calling and Enhanced 9-1-1

  • Create Emergency Routes and PSTN Usages
  • Configure Number Manipulation on Trunks for Emergency Numbers
  • Define LIS Locations
  • Experience LIS Features
  • Create E9-1-1 Gateway Configuration
  • Verify Emergency Calling through the E9-1-1 Gateway
  • Create an Alternate Local Path for Emergency Calls

Lab 5: Implement Call Admission Control

  • Configure CAC Components
  • Verify Bandwidth Policy Application

Lab 6: Deployment of Lync Online

  • Implement Identity Management with Office 365
  • Deploy and Configure a Lync Edge Server
  • Configure a Hybrid Deployment of the New Lync Server

Lab 7: Explore Monitoring Server Reports

  • Review Peer-to-Peer Session Detail Reports
  • Review Call Detail Reports

Lab 8A: Implement Voice Resiliency in Lync Server 2013

  • Configure a Survivable Branch Server
  • Test and Verify Branch Office Resiliency with a WAN
  • Test and Verify Branch Office Resiliency with a Pool
  • Test and Verify Branch Office Resiliency with an SBA
  • Test and Verify Central Site Voice Resiliency

Lab 8B: Explore Monitoring Server Reports

  • Review Per-to-Peer Session Detail Reports
  • Review Call Detail Reports

Lab 9: Implement Voice Resiliency in Lync Server 2013

  • Configure a Survivable Branch Server
  • Test and Verify Branch Office Resiliency with a WAN
  • Test and Verify Branch Office Resiliency with a Pool
  • Test and Verify Branch Office Resiliency with an SBA
  • Test and Verify Central Site Voice Resiliency


  • IT Consultants
  • Telecommunication Consultants

Public Program Schedule

Course Name Duration Brochure Location Schedule Enroll
There is no upcoming Public Batch Schedule, you can ask for Private Batch or for On-Demand Learning

Download the syllabus


The highest standard, The happiest learners

Our Enterprise Clients


  • Why should I choose RPS?
  • I am working, is it possible to arrange the classes on weekends?
  • Please confirm if your office is open on weekends?
  • Can I get the courseware in advance before start of training?
  • What are the timings (class hours)?
  • How can I make the payment?
  • What is the mode of payment?
  • Candidate authorized RPS to charge $200. But the bank has charged $208. Why is this?
  • If we need training on one of the modules only how does that work?
  • How long before do we need to book the exams?
  • Where are your training centers available?
  • Can I pay the fee in installments?
  • What are the refund policies? Can i get my money back in case i am unable to attend the training?
  • Do you provide a bank loan facility?
  • 14+ years of Training Expertise
  • Gold Learning Partner for Microsoft
  • Certified instructors with industry standard experience
  • Tailor made training available
  • 6+ training Locations
  • 100000 + professional trained
  • Customer Satisfaction
  • Reliable and Most cost effective Training

Yes, we do offer weekend classes for professionals in group or 1-to-1 Training depending upon the technology.

The administrative and sales staff works on weekdays (Monday - Friday). System Admins and Operation team are available on all days.

Yes, after you have paid the booking amount (which will be non–refundable in this case). Booking amount depends on the technology selected.

Training timings are from 9 am to 5 pm.

You can send the deposit by any of the following methods:-

  • PayPal
  • Credit Card
  • Bank Transfer
  • Demand Draft
  • Cash
  • Purchase Order (in case of Corporates / Government).
  • If you are an International student, the registration amount of USD 200 can be paid by Bank Transfer or PayPal/PayUMoney . The balance amount has to be paid by traveler's cheque or cash after arrival in India. You can also pay the balance by PayPal. There is a surcharge of 4% in this case.
  • For Indian Resident students, the course fees including registration can be paid by Cash, Cheque, Demand Draft or Bank transfer.To Know more Please call +919883305050 or Email us at for any of your queries.

Overseas credit card payments through PayPal involve a mark-up of up to 4% as surcharge.

We can provide customized 1-to-1 training for a technology as per your requirement.

Most exams can be booked once you are on the course (e.g. Microsoft, ITIL, VEEAM, EC-Council). Red Hat and some other exams have to be booked in advance.

Our training centers are available in Bangalore, Chennai, Hyderabad, Pune and Delhi.

We do not have facility to pay in installments

If the course fee has been paid for and RPS cancels the Course, a refund will be provided, else the courses are non-refundable.

We do not provide loan facility.

Other Related Courses

Related courses will be updated soon...